Users may cancel or reschedule a booking up to 24 hours before the start of the booking without penalty. Any bookings cancelled or rescheduled within 24 hours of the start time are subject to a cancellation fee. A few things to note:
Who determines the cancellation fee and how much is it?
Each provider sets their cancellation fee, so fees will vary.
How do I know what the fee is?
The cancellation fee is shown on the provider’s profile page on the app. You will also be reminded of the cancellation fee when creating a new booking or canceling a booking less than 24 hours before the start time.
How do I avoid paying the cancellation fee?
It’s easy! Make changes or cancel a booking in the "My Bookings" section of the app 24 hours or more before your booking begins. It only takes 2 clicks.
What happens if my child wakes up sick the morning of a booking?
Each provider will have their own individual sick child policy, so please call the provider the morning of your booking if you have a question about whether or not to drop your child off. Bringing a sick child will result in your child being sent home immediately and you will not receive a refund.
What happens if a provider cancels a booking on me?
Every now and then a provider may have an unforeseen circumstance that results in the cancellation of a booking. In the rare instance this happens, the user will receive a full refund and Yaycare will do everything we can to help you find another provider. Just email us!